At Shivani Fashion, we want you to love what you ordered. If you are not completely satisfied, we are here to help.
Last Updated: 21 August 2026
48 hours Return Window
You can initiate a return or exchange within 48 hours of receiving your order.
Easy Exchanges
Size issues? We offer easy exchanges to ensure you get the perfect fit.
Secure Refunds
Refunds are securely processed to your original payment method within 5-7 working days.
1. Return Eligibility
To be eligible for a return or exchange, your item must meet the following conditions:
The return request must be raised within 48 hours of delivery.
The item must be unused, unwashed, and unworn.
All original tags, labels, and packaging must be intact.
The item should not be damaged due to misuse or mishandling.
3. How to Initiate a Return/Exchange
Follow these simple steps to raise a return or exchange request:
Contact Us: Email us at shivanifashiona1@gmail.com or WhatsApp us on +91 8000558048 within the return window.
Provide Details: Include your Order ID, reason for return, and clear photos/videos of the product (especially if it is damaged or defective).
Approval: Our team will review your request within 24-48 hours. Once approved, we will arrange a reverse pickup (if available at your pin code).
Pickup: Hand over the securely packed item to our courier partner. If reverse pickup is unavailable, you will need to ship the item back to our facility.
4. Shipping & Pickup Charges
Defective/Wrong Product: If you receive a defective or wrong item, Shivani Fashion will bear all return shipping costs.
Change of Mind/Size Issue: If you are returning/exchanging due to size issues or a change of mind, a nominal return pickup charge (e.g., ₹100-₹150) may be deducted from your refund, or you may be required to pay for the return shipping. Exchanged product will be delivered with in 48 hours.
5. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Prepaid Orders: Refunds will be credited back to the original payment method (Bank Account, Credit Card, UPI, etc.) within 5-7 business days after the item passes the quality check.
Cash on Delivery (COD) Orders: Refunds for COD orders will be provided via bank transfer or UPI. You will need to share your bank account details or UPI ID with our support team. COD handling charges (if any) are non-refundable.
6. Damaged or Defective Items
Important: We highly recommend taking a raw, unedited unboxing video when opening your package. This serves as proof in case you receive a damaged, missing, or incorrect item. Claims for damaged or missing items without a clear unboxing video may be rejected.
7. Order Cancellation
You can cancel your order at any time before it is dispatched. The full amount will be refunded.
Once the order has been shipped, it cannot be canceled. You can refuse the delivery, or accept it and initiate a return as per our policy.
Need Help with a Return?
If you have any questions or concerns regarding our Refund & Return Policy, please reach out to our customer support team: